Effective Date: July 31, 2024

This Privacy Policy explains how New Castle Self Storage™ (“we,” “our,” “us”) collects, uses, and protects information obtained through our website and online services. By accessing https://newcastleself.com/ (“Site”), you consent to the practices described in this Policy.

We reserve the right to update this Policy at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised terms.

We may collect the following types of information:

This may include:

• Name
   
• Phone number
   
• Email address
   
• Mailing address
   
• Payment information (processed through secure third-party gateways)
   
• Messages submitted through forms

This may include:

• IP address
   
• Browser type
   
• Device type
   
• Pages visited
   
• Cookies and tracking technologies
   
• General location data
   

We do NOT intentionally collect sensitive personal data such as race, religion, political affiliation, or health information.

We collect data for the following legitimate purposes:

• To provide storage services and respond to inquiries
   
• To process reservations
   
• To improve website performance and customer experience
   
• To send service-related communications (not marketing unless consented)
   
• To comply with legal obligations (billing, security, record-keeping)
   

We retain data only as long as necessary for the purposes stated above.

New Castle Self Storage™ may use personal information to:

• Operate the website
   
• Confirm reservations
   
• Provide customer support
   
• Improve services and website performance
   
• Send optional promotional emails (with consent)
   
• Conduct internal analytics
   

We do NOT sell or rent your personal information.

We may disclose information only under the following conditions:

• To provide requested services
   
• With your consent
   
• To comply with law, subpoenas, or court orders
   
• To protect our rights, property, or safety
   
• To third-party service providers (e.g., email, analytics, payment processors) that maintain confidentiality
   
• To auditors or insurers as required
   

Any shared data is limited to what is necessary for service.

We may contact you for essential service-related reasons including:

• Billing issues
   
• Gate access updates
   
• Security alerts
   
• Policy changes
   

These are not marketing messages.

We do not knowingly collect information from children under 13.
If such data is discovered, it will be deleted immediately.

To unsubscribe from communications, email:

📧 manager@newcastleself.com

For third-party platforms (e.g., Facebook, YouTube), you must follow their opt-out procedures.

Our Site may link to other websites not controlled by New Castle Self Storage™.
We are not responsible for their privacy practices.
We encourage reviewing the privacy policies of any linked sites.

If you access our Site from outside the United States:

• Your information may be transferred to and processed in the U.S.
   
• By providing information, you consent to this transfer.
   

We apply reasonable safeguards consistent with U.S. privacy standards.

(Note: Privacy Shield has been invalidated. We do not rely on it.)

We use appropriate administrative, physical, and technical safeguards to protect your information, including:

• SSL encryption (“https”)
   
• Restricted employee access
   
• Secured servers and networks
   

While we strive to protect your data, no method of transmission is 100% secure.

By using our Site, you accept the terms of this Privacy Policy.
If you do not agree, please discontinue use.
Continued use after updates constitutes acceptance of the revised Policy.

For questions regarding this Privacy Policy:

📧 manager@newcastleself.com
📞 (302) 276-0950
📬 New Castle Self Storage™
345 Old State Road
New Castle, Delaware 19720